Transport of animals

Pets are only carried by airfreight. 

Exception:  only guide dogs for visually impaired or hearing-impaired passengers may be authorized to travel in cabin under certain conditions. In this case, you should contact the sales office in your country.

In most countries, the acceptance of pets is regulated through strict sanitary procedures.

Depending on each country regulations, required certificates may be:

  • Certificate of origin attesting that the country or region where the animal originates has remained free of contagious illness for a set period of time,
  • Veterinary certificate of good health attesting that the animal does not have any infectious disease,
  • Vaccination card
  • Authorization certificate from phytosanitary services of the country of destination.

Dogs such as Pit Bull will be no longer accepted on Aircalin flights from the 1st of January 2015.

To France

The main steps to follow concerning live animals’ transport to France are described as follows : 

1.    Start the booking process 3 months before the targeted departure date with our Cargo Office at Tontouta either by email at  fret@aircalin.nc or by phone at +687 351530.

2.    Obtain a health certificate from SIVAP quarantine : 

3.    Attend the appointments scheduled before your pet's departure.

4.    When all the formalities and bookings for your departure are confirmed, drop off your animal 4 hours at the lastest before the flight scheduled departure time, at Pacific Airport Engie Cargo Department (phone +687 352613), Freight area at Tontouta Airport. 

As the regulations are constantly changing, the details of the procedure and formalities will be communicated to you as soon as you contact our cargo office.

To New Caledonia

The procedure retated to the live animals transport to New Caledonia is as follows : 

1.    Contact the SIVAP quarantaine to obtain all formalities required for importing into New Caledonia : 

2.    Contact the following animal service providers to assist you for your live animals transport : 

NAME PHONE E-MAIL
GOLDENWAY INTERNATIONAL PETS & LIVE ANIMALS +33 (0)1 48 62 87 25 contact@goldenwaypets.com
LIVE ANIMALS by SEAFRIGO AIRFREIGHT +33 (0)1 48 62 75 62 liveanimals@seafrigo.com
CADOR ET MISTIGRI +33 (0)9 71 45 72 70 taxi.cadoretmistigri@orange.fr
CARGO AIR SERVICES representing 
AIR TRANSPORT ANIMAL in New Caledonia

+687 74 75 79

+33 (0) 1 34 38 58 62

exploitation@cas.nc

(Contact Form to be completed directly on their website)

SCTIL +33 (0)1 48 62 06 57 claude@sctil.fr
HERPORT SAS +33 (0)1 34 38 58 28 s.leberrigaud@herport.fr
To other destinations

Before making your reservation with our freight department, we invite you to consult the following links for the necessary information related to the importation of live animals to these countries: 

➜ Australia

➜ New Zealand

➜ Vanuatu

➜ Wallis Island

➜ Fidji

➜ French Polynesia

➜ Japan

➜ Singapore

For all other destinations, please contact Aircalin freight at 35 15 30 or fret@aircalin.nc